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Refund Policy

Last updated: April 28, 2026

At Reflexsat IPTV, we are committed to providing a high-quality streaming experience for every subscriber in the United States and around the world. We understand that sometimes a service may not meet your expectations, and we want to make things right. This Refund Policy explains the terms of our 7-day money-back guarantee, who is eligible, how to request a refund, and the situations where refunds are not available. By purchasing a subscription on reflexsatiptv.tv, you agree to the terms outlined below.

1. Our 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid Reflexsat IPTV subscriptions. If, within seven (7) calendar days of your subscription activation, you encounter a service-related issue that our support team cannot resolve, you are entitled to request a full refund of the amount you paid. This guarantee is our way of giving you complete peace of mind when you sign up. We back our 24,000+ live channels and 120,000+ movies and TV shows with confidence — but if our service is not the right fit for you, we will refund your purchase under the conditions described in this policy.

Before purchasing a paid plan, we strongly encourage every new customer to start with our 24-hour free trial. The free trial allows you to test the entire Reflexsat IPTV catalog, verify compatibility with your devices, and confirm streaming quality on your network — all before spending a dollar.

2. Eligibility Criteria

To qualify for a refund under our 7-day money-back guarantee, the following conditions must be met:

  • Time window: The refund must be requested within 7 calendar days from the date your paid subscription was activated. Requests submitted after this window will not be eligible.
  • Paid subscriptions only: The guarantee applies exclusively to paid subscription plans. Users on the free trial are not eligible for a refund, since the trial is provided free of charge for 24 hours and does not involve any payment.
  • Unresolvable technical issue: A refund is granted when a documented technical issue with our service cannot be resolved by our support team after reasonable troubleshooting. This means you must give our team a fair chance to assist before submitting the refund request.
  • Compliance with Terms: Your account must be in good standing and not in violation of our Terms of Service at the time of the refund request.

If all of these conditions are satisfied, your refund request will be approved.

3. How to Request a Refund

Submitting a refund request is straightforward. Please follow these three steps:

  1. Email our support team. Send a refund request to help@catchontv1.email from the same email address used at checkout. Include your order ID (found in your purchase confirmation email), the email associated with your subscription, and a clear reason for the refund — describing the issue you encountered and any troubleshooting steps already attempted.
  2. We review your request. Our support team will acknowledge and review your request within 24 hours. We may ask follow-up questions, request screenshots, or attempt one final round of troubleshooting to confirm the issue cannot be resolved on our end.
  3. Refund processed via Stripe. Once your request is approved, the refund will be processed through our payment provider, Stripe. You can expect the funds to be returned to your original payment method within 3 to 5 business days, depending on your bank or card issuer.

You will receive a confirmation email when the refund is initiated and another when it has been completed on our side.

4. Non-Refundable Cases

While our policy is designed to be fair and customer-friendly, there are situations in which a refund will not be issued. These include, but are not limited to:

  • Subscription used beyond 7 days: If your subscription has been active for more than seven (7) calendar days, you are no longer eligible for a money-back refund, regardless of the reason.
  • Violation of Terms of Service: Refunds will not be granted to users whose accounts are suspended, terminated, or flagged for violating our Terms of Service — including credential sharing, resale without authorization, or fraudulent activity.
  • User-side technical issues: Reflexsat IPTV cannot be held responsible for issues caused by factors outside our network. This includes ISP throttling, slow or unstable home internet, outdated devices, faulty cables, weak Wi-Fi signal, regional ISP outages, or VPN-related conflicts.
  • Change of mind without service issue: If you simply changed your mind and the service is functioning as advertised, a refund is not guaranteed. We recommend the free trial precisely to avoid this scenario.
  • Promotional or discounted plans may have specific terms noted at the time of purchase. Where stated, those terms supersede the general policy.

5. Partial Refunds

For multi-month or annual plans, we may, at our sole discretion, offer a partial refund on a case-by-case basis when an unresolvable issue arises mid-cycle — that is, after the standard 7-day window but during an active billing period. In such cases, the refund amount will be calculated based on the remaining unused portion of the subscription, minus the days already consumed and any applicable transaction fees.

Partial refunds are not automatic. They require a documented support history showing that our team made reasonable efforts to resolve the issue and that the failure is attributable to our service. To explore this option, contact help@catchontv1.email with your order details and a description of the problem.

6. Free Trial

Our 24-hour free trial is provided at no cost to new users so you can fully evaluate the service before purchasing. Because the trial is free of charge, no payment is collected and therefore no refund is needed or possible. If you decide not to subscribe after the trial, simply do nothing — no charges will ever be applied. We strongly recommend taking advantage of the free trial first; it is the best way to confirm Reflexsat IPTV works on your devices and network before committing to a paid plan.

7. Subscription Cancellation

You can cancel your subscription at any time. Reflexsat IPTV does not lock you into long-term contracts, and we do not impose hidden cancellation fees. To cancel, simply email help@catchontv1.email from the email address linked to your account, and our team will confirm the cancellation.

Once cancelled, you will continue to enjoy full access to the service until the end of the current paid period. After that date, the subscription will not renew, and no further charges will be applied. Please note that cancelling a subscription does not, by itself, trigger a refund — the refund is governed by the eligibility rules outlined in Sections 1 through 4 of this policy.

8. Chargebacks

If you believe there is an issue with a charge on your account, we strongly encourage you to contact us first at help@catchontv1.email before disputing the transaction with your bank or card issuer. In the vast majority of cases, our support team can resolve billing concerns quickly and fairly without the need for a chargeback.

Initiating a chargeback without first contacting us may result in:

  • Immediate suspension or permanent termination of your Reflexsat IPTV account.
  • Loss of eligibility for future subscriptions, free trials, or promotional offers.
  • Recovery costs and dispute fees being passed back where permitted by law.

We pride ourselves on responsive customer service — give us the chance to make it right, and we will.

9. Contact Us

If you have any questions about this Refund Policy, want to start a refund request, or simply need help with your subscription, our team is available 24/7 to assist you.

Reflexsat IPTV reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a new “Last updated” date. Continued use of the service after such changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Thank you for choosing Reflexsat IPTV. We are committed to delivering a reliable, high-quality streaming experience — and to standing behind that promise with a clear, fair refund policy.